Terms of Service

Inner Wellness Natural Medicine
Effective Date: 16th April, 2025

At Inner Wellness Natural Medicine, we are dedicated to providing high-quality naturopathic care in a safe, ethical, and respectful environment. By booking an appointment—either in-person or online—you agree to the following terms and conditions.

1. Naturopathic Care & Client Responsibility

Naturopathy uses lifestyle modifications, nutrition, herbal and homeopathic medicine to support physical and emotional health. However, naturopathic treatments are not intended to replace medications, diagnoses, or treatments prescribed by your GP or medical specialist.

As a client, you agree to:

Provide accurate and complete details of your current and past prescriptions, supplements, medical history, and diagnoses.
Inform your practitioner (Tanya Lowe) of any changes to your health status, medications, or new diagnoses—including pregnancy or breastfeeding—at future appointments.
Understand that treatments are tailored based on the information you provide, and incomplete disclosure may affect your care.

2. Use of AI-Assisted Note-Taking

We may use AI-powered clinical software (e.g., Heidi Health) to assist with consultation documentation. This software supports efficient note-taking and is designed to respect your confidentiality.

Temporary audio recordings (not linked to personal details) may be used during the note-generation process.
These recordings are automatically deleted within 48 hours.
No full names or contact information are included in these files.

3. Functional Testing Partners

If you proceed with functional testing as part of your care, we may refer you to one or more of the following trusted laboratories:

Nutripath
Cobiome by Microba
InterClinical Laboratories
I-screen
BeFunctional

These laboratories operate under their own privacy and data handling policies. Test results will be used solely for your clinical assessment and treatment planning.

4. Telehealth Terms and Information

a. What is Telehealth?
Telehealth appointments are consultations held via secure video conferencing (using platforms such as Zoom or Cliniko). These appointments allow you to receive naturopathic care from the comfort of your home.

b. Your Consent
By booking a telehealth appointment, you agree to receive care remotely. This may include discussing personal and health information via video or phone. While every effort is made to ensure privacy and confidentiality, there are limitations with any technology, and you accept this risk.

c. Confidentiality and Technology
We use encrypted, secure platforms to protect your information. Your consultation is not recorded, and your data is managed in accordance with our [Privacy Policy] and Australian Privacy Principles.

d. Limitations of Telehealth
Telehealth may have some limitations compared to face-to-face visits. If your condition requires physical examination or testing that cannot be performed remotely, we will refer you to a suitable health professional.

e. Emergencies
Telehealth is not suitable for medical emergencies. If you are experiencing a medical crisis or urgent symptoms, please call 000 or attend your nearest emergency department.

f. Your Responsibilities
To participate in a telehealth consultation, you must:

Ensure you have a reliable internet connection and a quiet, private space
Be honest and thorough in providing health information
Advise us if you are pregnant, breastfeeding, or taking new medications

5. Recording or Filming Sessions

To maintain a safe and respectful environment, it is strictly prohibited for patients or clients to record, video, or audio record any consultation or session without prior written consent. This includes the use of mobile phones, cameras, or any other recording devices during appointments.

Recording without consent may violate both confidentiality and privacy rights, and as such, any unauthorised recording may result in the immediate termination of services and may lead to legal action if required.

If you would like to record a session for your own personal use, please seek written consent beforehand, ensuring that both parties are fully aware of the terms under which such recordings would occur.

We value the privacy and confidentiality of all clients and expect that any recordings made during consultations are conducted in accordance with the highest ethical and legal standards.

6. Payment & Cancellations

The list of fees for services are found on this website - refer to Services page for more information.
In-person consultations: Payment is required in full at the end of your appointment
Telehealth consultations: Payment is required within 24 hours of your appointment (an invoice will be emailed to you). Herbs and Supplements will not be posted out until the consultation is paid in full.
Payments can be made securely via Stripe, Square, bank transfer, cash or other approved methods.
Appointments must be cancelled or rescheduled with at least 24 hours’ notice to avoid cancellation fees.
Missed or late-cancelled appointments may be charged in full.
Please note that late payments may result in restrictions on future bookings.

7. Limitation of Liability

Inner Wellness Natural Medicine aims to deliver safe, effective naturopathic care. However, results may vary, and no outcome is guaranteed.

By attending consultations, you acknowledge that:

Responsibility for any treatment decisions remains with you.
Inner Wellness Natural Medicine and its practitioners are not liable for adverse outcomes related to treatment, especially if information was withheld or medical advice ignored.

8. Code of Conduct for Unregistered Health Practitioners

Inner Wellness Natural Medicine complies with the General Code of Conduct for Health Care Workers as outlined by the Health Complaints Act 2016 (VIC). This code ensures ethical, safe, and respectful practice.

We are committed to:

Providing services in a safe and ethical manner
Working within our qualifications and scope
Gaining informed consent before treatment
Protecting your dignity, autonomy, and rights
Referring to other professionals when appropriate

📄 View the official Code of Conduct (PDF):
General Code of Conduct – Health Complaints Commissioner

9. Complaints & External Resolution

If you have concerns about your experience at Inner Wellness Natural Medicine, we encourage you to contact Tanya Lowe directly so we can resolve any issues together.

If a resolution cannot be reached, you may lodge a complaint with the Health Complaints Commissioner (Victoria):

🌐 https://hcc.vic.gov.au
📧 Email: hcc@hcc.vic.gov.au
📞 Phone: 1300 582 113

10. Changes to These Terms

These Terms of Service may be updated as needed. Any changes will be posted on this page with the revised effective date. Continued use of our services implies your acceptance of the latest version.

11. Contact Details

Tanya Lowe
Inner Wellness Natural Medicine
📧 Email: innerwellnessnaturalmedicine@gmail.com
📞 Phone: 0468 891 911
📍 Based in Victoria, Australia